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Frequently Asked Questions

Frequently asked questions about billing and insurance.

I received a bill from the Medical Center. What is the bill for?

Inpatient (you were in the hospital overnight) and outpatient charges from UVA Medical Center are for hospital services such as lab work, X-rays, outpatient surgery or your stay in the hospital if you were an inpatient.

My bill says the amount due is zero. Why did I receive the bill?

The Medical Center will send you an informational bill soon after you receive services to let you know what charges we are submitting to your insurance company.

My bill lists "none" for insurance and I have insurance. Why did this happen and what should I do?

During the registration process, your insurance information was not entered. Please call Patient Financial Services at 434.924.5377 or 800.523.4398 as soon as possible and provide the following information about your insurance:

  1. Name of the insurance company
  2. Policy number
  3. Group number
  4. When the policy started
  5. Where the claim should be mailed (the address of the insurance company)
  6. Name of the policy holder
  7. The relationship of the policy holder to the patient

Where do I mail payments?

University of Virginia Medical Center
P.O. Box 530272
Atlanta, GA 30353-0272

Please send a statement payment stub along with your payment so we can ensure your payment is applied to the correct account.

Where do I mail information about my application for financial assistance?

University of Virginia Medical Center
Patient Financial Services
P.O. Box 800750
Charlottesville, VA 22908

Where do I call if I have questions about my application for financial assistance?

866.320.9659

I do not have health insurance, or have limited coverage, and cannot afford to pay my hospital bill. Do you have a program to help me?

There are several programs to help patients with medical expenses. Find out more. You may also contact us and arrange monthly installments with interest-free financing.  

How can I get a cost estimate of hospital and physician services?

We can provide hospital and doctor services cost estimates (excluding grant and research estimates). Email us or call 434.243.RATE (7283).

How can I get my billing related information released to specific parties?

Use this HIPAA-compliant form for patients (PDF). Signing it gives us permission to release billing-related information to specific parties. Once this form has been signed and completed, UVA Health System can release the specified information to the person, business or law firm as directed by the patient.

Online Billing & Payment

Pay Your Bill Now

  • Pay your bill online with a credit card or electronic check (no enrollment needed).
  • You can also sign up to receive and review statements.

Support
Call: 434.924.5377 (local) or 800.523.4398
Monday-Friday, 8:00 a.m.-5:00 p.m.

Written correspondence:
UVA Medical Center
Patient Financial Services
P.O. Box 800750
Charlottesville, VA 22908

Email: uvapfs@virginia.edu