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Contacting & Visiting a Patient

Information on contacting and visiting patients, including visiting hours, addresses and more.

Visiting Hours

General hospital visiting hours are 9 a.m. - 9 p.m.

Visitors who go above the first floor of the hospital must wear a pass, available from the Hospital Information Desk. Up to two visitors are allowed to see a patient at a time. Approval from the Information Desk is required before children can see a patient.

Smoke-Free

The UVA Medical Center is entirely smoke-free. Find out more about alternatives and stop-smoking resources.

Visitor Lounges

Lounges are available near our patient units for visitors’ comfort. A telephone and computer is available in each lounge.

Keeping Our Patients Safe: Please do not come to the hospital unless you are feeling well. Wash your hands before and after visiting a patient. Read and follow any signs posted outside the patient room.

Contact a Patient

Phone calls to check on a patient’s condition should be made to the patient or the patient’s Care Partner (if the patient has one).

Deliveries
Deliveries are made to inpatient units on weekdays. For patient safety, only Mylar (not latex) balloons are permitted. After a patient leaves the hospital, mail is forwarded to the address given to the Admitting staff.

Send mail and flowers to:
[Patient’s full legal name]
UVA Medical Center, Nursing unit and room number
Charlottesville, VA 22908

[For more information about sending mail or flowers, please call 434.924.0000.]

For Patients of the Transitional Care Hospital:
Transitional Care Hospital

Address mail and flowers to:
[Patient’s full legal name]
2965 Ivy Road
Charlottesville, VA 22903


Send a Free Card
Brighten a patient's day with a free card delivered to the hospital room. Order and personalize a card online.

Guidelines and Resources

Care Partners
Patients can have one or two adults be an active member of their health care team. Care Partners have access to the patient and can keep other family/friends informed about the patient’s condition.

Quiet Time
On the patient units, quiet time is between 1:00 p.m. and 3:00 p.m. and at night. Please keep your voice low to allow for patient rest. If you have any questions, ask a staff person.

Cell Phones
For patient safety, cell phones can only be used in certain areas: Near the main elevators and in the public areas on the first floor of the hospital.

Who is Taking Care of the Patient?
There is a white board in the patient room (and on the patient unit) that will show who is on the patient’s health care team.

Patient Telephones
On the telephone at the patient’s bed, you may call out 24 hours a day but these phones do not accept incoming calls between 10 p.m. and 8 a.m. For long distance calls, you may make collect calls or bring a calling card (calling cards are also for sale in the gift shop).

Newspapers, Magazines and Other Activities
Volunteer Services can bring these or other items to the room. Call 434.924.5251.

Visiting Guidelines

We have specific guidelines about visitation to ensure our patients' well being and safety.

General Guidelines for All Visitors (PDF)


Details about visitor passes, visiting hours, number of visitors, visitor etiquette and services available.

Guidelines for Children (PDF)


Children under 12 years of age are not permitted to visit unless there are extenuating circumstances. If approved for a patient visit, children are screened for health concerns and issued a visitor pass. Children must be supervised by an adult at all times.

Guidelines for Visitors Staying after 9 p.m. or Staying at the Bedside
 (PDF)

Unit staff will complete an after-hours blue Visitor Registration Card for all visits after 9 p.m. and for visitors staying at the bedside. After 7 p.m., visitors should take the blue card to the Emergency Department Information Desk to register. This helps us know who is in the hospital after hours.