Patient & Visitor Info
Patient and visitor guides and resources, medical directive and privacy information and forms, information desk details.
Whether you're here for an appointment or to visit someone, your health, safety and comfort are important to us.
Patient and Visitor Guides and Resources
When you arrive:
Patient and visitor guides:
Privacy notice and advance directives:
- HIPAA notice of privacy practices
(PDF) (how we maintain your confidentiality)
- Advance Directives - Information and forms for planning for future medical care and decisions (PDF)
Keeping track of your medications:
- Medication card (PDF)
Information Desks (Patient and Guest Services)
Our Patient and Guest Relations staff is located in the first floor lobby of University Hospital, the first floor lobby of the West Complex and the first floor of the Primary Care Center. Staff can answer your questions, issue visitor passes, validate parking and help with maps and directions. If you have questions before you arrive, call 434.924.1122.
If you have any questions or concerns about your care or our services, talk with a member of your health care team.
Our Patient Representatives are also available as impartial advocates for patients and families with any issues. You can reach them by calling 434.924.8315.
You have the right to call the Virginia Department of Health at 800.955.1819 or the Joint Commission on Accreditation of Healthcare Organizations at 800.994.6610 if you have concerns.