Your Hospital Room
Find out what to expect when you stay at University hospital.
Room Features and Rules
Upon arrival, your nurse will tell you about the room features, including how to use the bed controls.
The hospital beds are electronically operated and have a call button and controls for lights, phone, television and radio.
Your Care Team
There is a whiteboard in the patient room (and on the patient unit) that will show who is on the patient’s healthcare team.
Your visitors must follow the hospital visitor rules at all times. They must wear a pass and respect other patients. Have your visitors review the visitation guidelines.
Newspapers, Magazines and Other Activities
Volunteer Services can bring these or other items to the room. Call 434.924.5251.
Televisions and Music
Each patient bed has access to local FM music stations, stations from Direct TV and special health programs. Ask us for help with closed captions, Spanish programs or headphones to use with the bed control.
We discourage use of personal electronic devices (phone charger, laptop) in the hospital. If you bring them, they are your responsibility. They may be plugged into any outlet that is at least five feet from your bed. For your safety, personal electronic devices used in your bed must be used on battery power only.
Making a Phone Call
Outgoing calls: You can make outgoing calls 24 hours a day using your bedside phone.
Incoming calls: These phones do not accept incoming calls between 10 p.m. and 8 a.m.
How to make a call: Dial '9' for an outside line and ‘0’ for the hospital operator. For long distance calls, dial 1 + 0 + area code and the number to make a collect call or use a phone card, which are sold in the gift shop. For 800 numbers, dial 9 + 1 + plus the number.
Quiet time is observed in the afternoon and at night. Keep your voices low to allow patients to rest. We offer earplugs or headphones for the pillow speaker on your bed if noise is a problem.
If you have a roommate, please respect his/her privacy and need for quiet.
During the admission, transfer and discharge process, we will list belongings brought with you. We ask that you keep valuables at home, but we have a safe you can use if you’d like. Items like dentures, glasses and hearing aids should be kept visible and within easy reach.
Food & Menus
Catering-To-You is the service we use to bring you the diet ordered by your doctor. A catering associate will help you make your meal and snack choices daily. If you are placed on a restricted diet, the associate will talk to you about it. If you arrive late in the evening, talk to your nurse about food options. New parents are offered a celebration meal prior to discharge. Children and teens enjoy a menu designed specifically for their age and needs.
Special dietary requests? Talk with your healthcare team.
Rules & Restrictions
Bathrooms are for patient use only.
Do Not Touch the Computers
We now use a computer to document your care. You may view your information on the screen with us, but we ask that you don't touch computers or other electronic equipment.
Smoking is Not Allowed
The UVA Medical Center is entirely smoke-free. Free comfort kits are available in the gift shop to help you cope with not smoking.
If you have any questions or concerns, ask your nurse.
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