PIECES Iris Technology FAQs

What is PIECES Iris?

PIECES Iris is an online network of service providers (in healthcare, food, job training, etc.) who can share your information to make sure you get the services you need.

How does sharing my information in PIECES help me?

Sharing your information should make it easier for you to get into programs and receive services. You won’t have to answer the same questions again and again. And all the organizations serving you can work together to give you what you need.

How does sharing my information in PIECES help my provider?

When your provider makes a referral to another organization or program, your information will be shared with them. Your provider will then learn when and if you received the care and support you needed.

What kinds of information is kept in PIECES?

Examples include name, date of birth, address, health information, and needs such as food and transportation.

Does PIECES contain my medical records?

No. Pieces may have some of your general health information in it, but it does not store your medical records.

Do I get to choose what kind of information providers in PIECES can see?


What if I do not want to share any information with the PIECES Iris Network?

You don’t have to. Your provider can still refer you to other organizations and services.

The downside: your providers won’t be able to coordinate your care in the system. And you’ll need to provide your basic information each time you enroll with a new organization or program.

How do I give permission to share my information?

You will need to sign a consent form.

What if I change my mind and decide I no longer want my information shared in PIECES?

You can change your mind at any time. Just ask your provider to remove your information from the PIECES Network.

Why is PIECES being used by some service providers in the community?

Local healthcare and service organizations want to serve you in the best way possible. This technology helps them match you to the right services to meet your needs.

Who participates in the PIECES Network?

The Pieces network includes organizations such as healthcare, mental health, social services, job training, and other service providers. They coordinate information and referrals for your care.

Can I receive care from service providers that are not in the network?