For UVA Orthopedics, delivering the highest-quality healthcare to our patients is our top priority. Achieving our goals for safety and excellence means working continuously to improve the care we provide. Our teams meet regularly to evaluate and improve our care.
Our nationally recognized safety and quality program, Be Safe, provides a disciplined, daily framework to see and solve problems as they arise in the course of patient care.
We believe you should have this quality and safety information to help you make informed decisions about where to seek care. When choosing a healthcare team, we encourage you to ask questions about the quality of care they provide.
Sharing information about the quality of care we provide and looking at lessons learned is an important part of developing a team focus on patient safety.
How We Measure Quality & Safety
We use data from objective, independent sources to compare the care we provide at UVA to the care other hospitals provide.
Wherever possible, we look at risk-adjusted data, which reflects the complex cases we treat. Academic medical centers like UVA care for the sickest patients, who are often most sensitive to developing complications because they are so severely ill. Many of these patients have transferred from community hospitals where they already received standard care that did not work. At UVA, it is our duty and mission to provide advanced care for severely ill patients with complex needs when other hospitals cannot.
We look at several types of data, including volume and outcomes.
Volume means the number of patients treated. Centers that treat a large number of patients often offer better results than those that treat fewer patients.
Outcomes refer to how patients do after a hospital stay or after having a procedure or surgery.
Quality & Safety Measures
Below, we present measures of the quality and safety of care provided by all of UVA Orthopaedic Surgery. You can also find measures for two specific types of conditions and procedures on these pages:
One way of measuring volume is tracking the number of patient visits to UVA orthopedic clinics. Our clinics received a total of 92,674 patient visits between July 1, 2016 and June 30, 2017.
We also measure volume by tracking the number of hip and knee surgeries we perform. We performed a total of 947 hip and knee surgeries between July 1, 2016 and June 30, 2017.
We use surveys to ask a sample of patients chosen randomly how they feel about the care they receive from UVA orthopedic clinics. The surveys ask patients to rate the care they receive on a scale of 1 to 10, with 1 meaning they are very dissatisfied with their care and 10 meaning they are very satisfied. UVA and most other hospitals in the United States report this information to Press Ganey. To understand how we’re doing, we compare the percentage of patients surveyed who rate their care at UVA a 9 or 10 to all hospitals reporting to Press Ganey.
A higher number is better.
Likely to Recommend
We also use surveys to ask a sample of orthopedic patients chosen at random how they feel about the care they receive while in the hospital. The surveys ask patients how likely they are to recommend UVA to a family member or friend. UVA and most other hospitals in the United States report this information to Press Ganey. To understand how we’re doing, we track the percentage of patients surveyed who say they would recommend UVA. We compare this number to the percentage of patients at all hospitals reporting to Press Ganey who say they would recommend the hospital where they received care to a family member or friend.
A higher number is better.
Where Our Patients Come From
We see patients from throughout Virginia and beyond. About half of our patients are from nearby areas, while the rest come from all over Virginia. The darker the area on the map, the more patients UVA Orthopedics sees from that area.