Virtual visits offer a safe, convenient way to get medical care. If you're having your appointment with video, know that we use secure platforms.
Getting Ready For Your Virtual Visit
You’ll need:
- To be in Virginia at the time of your appointment
- For video appointments: An internet-connected device – computer, phone, or tablet – with a microphone and camera
- For phone appointments: A phone
If possible, during your video visit:
- Sit in a quiet, private space
- Pause other internet use (other household members steaming videos, online activity, open applications)
Before Your Virtual Visit
- Test and confirm that you are connected to the internet/Wi-Fi
- We recommend using Google® Chrome or Firefox® for your internet
Virtual Visit Support
You can:
- See the resources below
- Follow instructions from your clinic
- Call support 434.243.2500 with questions
Do it All on MyChart
MyChart gives you an easy, secure way to connect to your providers. Use the website or app to send messages. You can schedule both in-person and virtual appointments. MyChart also serves as the online platform for your virtual visit.