JOSE OBERHOLZER: Quality and safety is a big aspect of UVA, and it's not by chance. It's not by luck that UVA is the number one medical center in Virginia and among the top in the nation. And it has to do with a culture of measuring what we do. That is a saying. You only get what you measure, and so we have a very, very strict quality criteria that we are aiming for and readily achieve. 

ROB TEASTER: I see us paying attention to data unlike we've ever paid attention to data before, and actually beginning to track that data down to individual service lines, and then individual physicians, and then individual patients. And that's where we make the best improvements. Transplantation is a complicated process, so to ask a patient to make a decision on what transplant center they choose by looking at a graph on a website isn't necessarily the right approach. 

I would encourage patients to take the time to understand the information, and sit down with their clinicians in an appointment. And really go through what this data means. I think metrics that patients need to pay attention to are waiting lists time, survival on the waiting list, and post-transplant outcomes. And each one of them is different for that particular patient. 

- Sometimes, you see a big name or a fancy city, and you think that equals quality. But that's not necessarily true, so I think those hard states are what they are. And of course, your chances to survive are higher in a program with a 94% survival rate than in a program with let's say 86% survival rate.