JEFF LUCAS: I can’t imagine what another lung transplant program could give to a caregiver that I didn’t have access to. They weren’t only concerned about Ann’s rehabilitation; they were well aware of the kind of stress it was going to put on me, and so they were very cognizant of checking with me all the time to see how I was handling it; make sure that I was doing okay. 

DIANE CLARK: As a whole, I think they’re very helpful because you get a perspective of, not only from the staff’s point, but you also get the perspective from the families of those who have had a transplant. The staff is there at the support group meetings, specifically to answer any questions, and to direct you on the best way you can give care. 

MARLENE SCHEER: The most comforting advice they gave us was to call if we needed anything, and I think that always was a comfort day or night to know that we could always reach someone on the other end of the phone, and we would always be able to get help.