Virtual Visits: Telemedicine Options for Patients

You can get virtual care either by:

  • Video chat
  • Phone call

Video and phone visits offer a safe option when you can’t go to a clinic appointment in person.

What You Need for Virtual Care

You do NOT need to be an existing patient to request a virtual care visit.

To get virtual care, you’ll need:

  • To be in Virginia
  • Either a phone or an internet-connected device – computer, phone, tablet – with microphone and camera

If possible, prepare for your visit by having:

  • A list of your medications or medication bottles
  • Your vital signs, including your weight, temperature, blood pressure, heart rate, and oxygen saturation, if possible
  • A flashlight (in case the provider needs it for the exam)
  • Any questions you have for your provider

Option 1: Schedule a Future Visit 

Find out if a virtual visit will work for your needs. Contact your provider or clinic:

You'll get directed to next steps.  

Option 2: Get Urgent Care Now (limited hours)

Beginning June 1, our virtual urgent care pilot will provide:

  • Video visits via phone or computer
  • Expert care from UVA physicians
  • Access from 5 - 7 p.m. Monday - Friday

Learn how to get started with virtual urgent care.

Getting Ready For Your Virtual Visit

Before Your Virtual Visit

  • Make sure you’ve received your appointment information
  • Test and confirm that you are connected to the internet/Wi-Fi
  • We recommend using Google® Chrome or Firefox® for your internet 
getting a refill online

Get Medication Refills Remotely

For a basic prescription refill, call your provider or use MyChart. If needed, your doctor may have a virtual visit with you before refilling the prescription.


Request refills on MyChart
Virtual Care FAQs

How do I know if my provider offers virtual appointments?

Call the clinic or ask on MyChart.

What are the benefits of virtual care?

Accessing healthcare via phone or online can help you:

  • Get care quicker
  • Avoid unnecessary trips to the ER
  • Save time and expense of travel
  • Stay with your children or others you care for

During the current coronavirus pandemic, virtual care offers a safe option for routine and urgent medical conditions.

If I have a medical emergency, is a virtual visit the best way to receive care?

No. If you have a medical emergency, seek immediate care. Dial 911, or go to the nearest emergency department.

How do I know if a virtual visit is right for my needs?

While virtual visits work for many situations, some medical problems require an in-person visit.

Can I schedule an appointment if I am a new patient to UVA?

Yes. You can establish care at any of our primary care clinics. Find a location close to you.

What is a virtual visit?

Instead of coming into the clinic for your appointment, you will talk with your provider from home or another convenient location using your smartphone or computer. We will send how-to details when you schedule an appointment.

How do I schedule a virtual visit?

Contact your clinic, either by phone or MyChart. They'll walk you through next steps.

Are all appointments eligible for virtual visits?

No. We can talk to you on the phone or online for many health issues. But some conditions require in-person medical care. 

What kind of technology do I need to participate?

For most virtual or online appointments, you need a device that connects to the internet that also has a camera and a microphone. This is so your doctor can hear and see you during the visit.

What if I don't have an internet connection, or one that's good enough for video streaming?

You and your doctor can connect on a regular phone call.

How will I be billed?

Through insurance. Typical copays apply.

Does a virtual visit cost more than an office visit?

No. Charges depend on the type of virtual visit you have and the type of insurance you have. We'll bill your insurance company for these services. For billing questions, call 434.297.5416. For questions about financial assistance, call 866.320.9659.

Are language support services available?

In many cases, language services are available. Ask your clinic.

Virtual Visit Patient Education Resources

How to Join a Telemedicine Virtual Visit through MyChart on an iPhone or iPad

A step-by-step guide on how to join a Telemedicine Virtual Visit through MyChart when using an iPhone or iPad.

How to Join Your Telemedicine Virtual Visit through MyChart on a Computer

A step-by-step guide on how to join a Telemedicine Virtual Visit through MyChart when using a computer.

UVA Telemedicine Virtual Visit Through MyChart

Instructions on how to prepare for your Virtual Visit to make it as successful as possible.

General Information about Telemedicine Virtual Visits

General information about Telemedicine Virtual Visits including required technology and tips for success.