Patient Rights & Responsibilities

En Espanol

UVA Health System is committed to providing an environment that fosters quality, safe healthcare for patients while respecting the rights of those patients. Please ask us any questions or let us know if you have any concerns.

Each patient and/or the patient’s legal decision maker has the right to the following.

Informed Decision-making

You have the right to:

  • Know about your illness, why you need a treatment, what will happen if you do not have it and possible risks and benefits, so you can take part in making care decisions
  • Give or refuse consent before procedures or treatments
  • Agree to or refuse to participate in any research study or experiment
  • Agree to or refuse recordings, films or other images other than those needed for your care

Care & Support

You can expect to:

  • Be treated with dignity and respect
  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected
  • Receive treatment and to have visitors without discrimination as to race, age, color, national origin, religion, disability, sexual orientation, gender, gender identity or expression, socioeconomic status, ability to pay or source of payment
  • Personal privacy and to receive care in a safe environment, free from any form of abuse, neglect, exploitation or harassment as well as access to protective and support services during any investigation of neglect or abuse  
  • Be free from restraints, unless necessary to keep you or others safe
  • Be asked about your pain and included in plans to manage pain
  • Have access to pastoral and other spiritual services

Information

You're entitled to:

  • Receive clear information in your preferred language (The healthcare team will use interpreter and other language assistance services as necessary)
  • Know the name of the doctors and staff taking care of you
  • Have a family member, legal decision maker and doctor informed when you are admitted to the hospital, if you wish
  • Access information in your medical record and to have your healthcare information handled confidentially
  • Write down your wishes for future medical care using an advance directive form; your care will be guided by your expressed wishes, including your decisions related to organ donation
  • Discuss concerns and/or file a complaint and receive a timely reply

Finances

You can:

  • Ask your healthcare providers about the financial relationships they may have with pharmaceutical (medication), medical product and medical device companies
  • Review your bills and ask questions about those bills

Your Responsibilities

To receive the best possible care, each patient and family are responsible for:

  • Telling us correct and complete information about your health, wishes for your care, changes in your condition and any concerns
  • Asking questions when there is something you do not understand
  • Following your care plan and understanding there are risks if you do not follow your care plan; please tell us if you have concerns or cannot follow your care plan
  • Being courteous; showing respect for the rights of others and being considerate of our staff and property
  • Following safety rules related to patient care and conduct while on our property, including not: 
    • Engaging in verbal or physical abuse
    • Smoking, vaping, and using alcohol or illegal substances
    • Carrying weapons of any kind
  • Paying your bills promptly

As part of the care of our patients, providers may access the Virginia State Prescription Monitoring database to know which medications, such as benzodiazepines and narcotics, have been prescribed by other providers across the state.

Concerns or Complaints

Please speak with your healthcare team or clinic/office manager about concerns you may have about your care. If you need help or have questions, please call our Patient Relations Representative Department at 434.924.8315. (Or use the online form.)

You also have the right to contact the following agencies to file a complaint:

Complaint Intake | Office of Licensure and Certification

Virginia Department of Health

9960 Mayland Drive, Suite 401 | Henrico, VA 23233-1463

Phone 800.955.1819 or 804.367.2106 | Fax: 804.527.4503

Email

 

About UVA Medical Center Hospital and Clinics and Transitional Care Hospital only: 

The Joint Commission Office of Quality and Patient Safety

One Renaissance Boulevard | Oakbrook Terrace, IL 60181

Phone 630.792.5800 | Fax: 630.792.5636

Email

 

If you're on Medicare, you can also call: 

KEPRO | Attention:  Beneficiary Complaints

5201 W. Kennedy Blvd., Suite 900 | Tampa, FL 33609

Phone 844.455.8708 | Fax: 844.834.7129