Coming to UVA Health

Lost or Need Help?

Our policies, entry process, and entrances have changed in response to the COVID-19 pandemic. 

Patient & Visitor Policies

Follow these safety measures to help us keep everyone safe:

  • Bring a mask - you MUST wear a mask inside our buildings
  • Call ahead - find out about arrival policies, if you need to wait outside
  • Don't bring anyone with you - non-patients aren't allowed at clinic visits

We're screening everyone who enters our facilities for coronavirus symptoms. See all visitor policies.

Getting Around

When you arrive, we have people in parking areas and at front doors to help you.

hospital exterior valet sign

Where to Enter

Everyone must use the following entrances.

University Hospital (Main Hospital):

  • 5 a.m. - 7 p.m. – Use main lobby entrance
  • 7 p.m. - 5 a.m. – Use Emergency Department entrance

Emily Couric Clinical Cancer Center and Education Resource Center:

  • Normal operating Hours – Use Education Resource Center Main Entrance
  • After normal operating hours – Use ground level Lee St. Garage Lobby entrance (L Level) for access to 24-hour pharmacy; buzz-in and pharmacy staff will direct you 

Battle Building:

  • Normal operating hours – Use Battle Building Main Entrance, or 3rd floor entrance from 11th Street garage

Emergency Department/South University Hospital Tower:

  • Use main Emergency Department entrance on Lee Street

West Complex:

  • Normal business hours – use main building entrance
  • Hospital Drive and Eye Clinic entrances are closed
  • Patients who usually park in the Hospital Drive lot should now park in the West Complex lot

Using the Cafeteria

You can buy food at the cafeteria for carry-out. But we’re not allowing visitors to sit down and eat in the cafeteria. We can only make exceptions for those visiting areas that don't allow food, like the NICU. Ask the unit manager if you have questions or concerns.

Gift Shop

Our gift shop is open Monday - Friday from 9 a.m. to 5 p.m. 

Request an Interpreter

Call ahead of time to arrange help.