Coming to the hospital can be overwhelming. On top of medical issues, you may find yourself needing help with parking, finding a lost bag, getting to the right clinic or even communicating with your doctor.
We're here to help you navigate your way. Patient and Guest Services staff will answer your questions, issue visitor passes, validate parking and help with maps and directions. Find us:
- In the first floor lobby of University Hospital, the West Complex and the Primary Care Center, Monday-Friday, 8 a.m.-5 p.m.
- Call 434.924.1122
Here to Help You
Lost? Need Help?
Information Desk staff can help you:
- Find a local place to stay
- Access the wireless internet
- Find items in lost and found
Parking & Shuttle Assistance?
Get information and help with , and maps and directions.
Social Workers: When You Can't Do It Alone
A hospital stay can cause stress for patients and their families. Sometimes, it's too much to do alone, or even for your family as a whole. That’s where social workers come in.
Available from 8:30 a.m. - 11:00 p.m., seven days a week, social workers can help with:
- Moving back to your home or community
- Coordinating services after leaving the hospital
- Dealing with emotional stress
- Managing difficult family or social situations
- Finding financial eligibility programs
Need to talk to a social worker? Call 434.924.2713
Read more: Whether you're worried about your condition, stressed about money or have children with needs, social workers can help.
Are you or a loved one dealing with grief? Need someone to listen?
Our hospital chaplains provide spiritual guidance, support and care, bereavement services and more.
Translators & Interpreters
Don't speak English? Need an interpreter? Let us know when you schedule an appointment or get admitted, and we'll help you with language interpretation and translation.
Deaf or hard of hearing? A certified sign language interpreter is available for deaf or hard of hearing patients and visitors. TDD, closed-captioned televisions, assistive listening devices, magnifiers and select large-print documents are also available.