Appointments & Service Changes

Need More Information?
Phone Number
Call 434.924.0000

We’ve made appointment and service changes to protect our patients, team members and visitors. We’ve limited visitors and set up separate treatment areas for those with a coronavirus infection, but you can still access our expert care.

In-Person Care

We’ve put safety measures in place so we can reschedule appointments and see you in person.

Patients who had surgeries, procedures or outpatient clinic visits postponed over the past several weeks are being prioritized for rescheduling. To reschedule or ask questions, call your clinic.

Don’t have a doctor? Learn more about our primary care services.

Scheduled Virtual Visits

Instead of coming into the clinic for your appointment, you can talk with your provider from home using your smartphone or computer. You do not need to be an existing patient to request a virtual visit from our clinics.  

Virtual Urgent Care

You can get after-hours care from anywhere in Virginia on your connected device with virtual urgent care. We're offering limited after-hours access to providers Monday – Friday for non-emergency visits.

Emergency Department

The emergency department is still open. If you have a health emergency, call 911. Don’t ignore the signs of an emergency, like a stroke or heart attack.

To keep the emergency room and hospital areas protected from the coronavirus, we’re screening everyone who enters. We have special areas for patients with or suspected of having COVID-19.

Clinic Changes

Respiratory Screening Clinics

These clinics now provide screening for respiratory illness:

Community Screening Events

Free drive-thru testing events are happening in Charlottesville and surrounding counties of Albemarle, Fluvanna, Greene, Louisa and Nelson.

Pharmacy Delivery

Get your prescriptions delivered to your home for free.

To set up delivery, call 434.297.5500. Make sure to call at least 7 days before you need your refill. 

Can’t wait for delivery? Pick up your medicine at our Lee Street location. Open 24/7.

Woman consulting with healthcare provider on phone

Find Out If A Virtual Visit Is Right For You

Many clinics are now offering appointments through online video and phone calls.


Call your clinic for options that might work for you.

Learn About Virtual Visits
Support Services & Resources

Online Support

Many support groups have gone online or found other ways to connect:

Having a Baby

For the safety of you and your baby, we’ve restricted hospital visitors, with some exceptions. Find other support:

Cancer Treatment

You can continue to get chemotherapy and radiation as normal. See our cancer and coronavirus FAQs.

Cancer patients and caregivers can access free virtual gentle chair yoga classes to reduce anxiety and depression. Great for beginners. For details, contact Sara Yoder.

Organ Transplant

Learn more about protecting yourself as a transplant patient and other transplant and coronavirus FAQs.

Joint Replacement

Learn more about what to expect pre- and post-hip and knee replacement surgery. The previously in-person class is now an online joint replacement seminar.

Ronald McDonald & Other Housing

These housing locations are closed to new families:

  • Ronald McDonald House
  • Lilypad Housing

For details on other housing options and their policies, contact them directly.