Kathleen Pham is the first-year fellow at the University of Virginia Health System. She is originally from Oakton, Virginia, and pursued her undergraduate degree in Public Health and her Masters in Healthcare Administration from George Washington University.
Kathleen completed her Graduate Administrative Internship at the Cleveland Clinic in the Pediatric Institute. During her internship at Cleveland Clinic Children’s, Kathleen analyzed process improvement data and mapped current state workflows across pediatric outpatient departments. She also developed a scheduling template to forecast exam room utilization and staff ratios for a new outpatient building.
Given her interest in quality and process improvement, Kathleen sought out an internship during graduate school at the National Committee for Quality Assurance (NCQA), where she helped develop a streamlined tracking system for Conflicts of Interest.
Kathleen was eager to start a fellowship at UVA because of the organization’s strong culture of learning and commitment to patient safety.
Outside of work and school, Kathleen enjoys traveling, reading, and exploring new restaurants.
Lindsay Bowerman is the second-year fellow at the University of Virginia Health System dedicated to the Neuroscience and Behavioral Health Service Line.
Before pursing her graduate degree, Lindsay worked in Advertising and Media Sales. Lindsay mastered the consultative sales approach and demonstrated the ability to consistently reach revenue targets. After a successful career helping clients develop brand campaigns, she wanted to transfer her great people skills and passion for helping others to the healthcare field.
Lindsay attended George Washington University to pursue her Master’s in Healthcare Administration. She quickly became involved with the program and was elected Professional Development Chair for the MHA Student Association Board. Lindsay received her undergraduate degree from Virginia Commonwealth University where she was inducted into the Kappa Tau Alpha honor society, which recognizes academic excellence in communications and journalism.
Lindsay completed a summer internship at the UVA within the Quality and Performance Improvement Department. She was drawn to the commitment to patient safety and using real-time learning to drive impactful improvement.
When Lindsay is not at work you can find her hiking, kayaking, or doing just about anything that involves the great outdoors.