Financial Assistance

Questions? Contact Us
Phone Number
Call 866.320.9659

We’re glad you chose UVA Health for care. We're committed to giving you the care and support you need, no matter your financial situation.

Each year, we help thousands of patients find solutions to their billing issues.

Billing Questions? Get Answers & Support

If you’re having trouble understanding or paying your bill, we’re here to help.

Call us for help with:

  • Understanding your medical bill
  • Finding out what your insurance pays
  • Applying for financial aid
  • Setting up the best payment plan for your budget

Our financial aid services are free and confidential. Call us at 866.320.9659.

Can I Get Financial Aid from UVA Health?

We look at many things when deciding who gets aid and how much. We use a sliding scale based on:

  • If you have insurance
  • Assets - the total value of what you own, including bank and retirement accounts, home, car, etc.
  • Income - how much money you make a year
  • Number of people in your household

Find out what you’ll need to qualifyPrint an application in English (PDF) or Spanish (PDF). We can also mail you an application.

We currently offer flexible, interest-free payment plans. Contact us about setting one up.

Helping Pay for Care You Need

It’s important to know that our help continues after you leave our hospital or clinics. And when it's time to pay your bill, we'll work with you to make sure your payment options are fair and flexible:

  • We've updated our billing and financial aid policy. We based these changes on billing and financial aid practices at similar hospitals. We've also included input from the local community.
  • We're creating a special Ombudsman's office that will review individual cases. They'll help you understand your payment options and help reach a fair payment solution if you have financial issues. 
  • We're expanding our financial aid options for cases of emergency care without insurance.

Financial Aid for Emergency Care

We know accidents and emergencies happen. On top of that stress, a sudden bill can strain your budget.

That’s why we have financial aid for catastrophic care. If you get emergency care, you may qualify for a reduced bill if:

  • You don't have insurance or other ways of paying
  • Your care costs more than $10,000
  • Your care is eligible for this type of aid

We calculate the amount you owe based on your family's finances. With this aid, you won't owe more than 25% of your family income and assets.

Financial Aid Policies for Northern Virginia & Culpeper Locations

This policy applies to patient care at these locations:

  • UVA Health Culpeper Medical Center (CPMC)
  • UVA Health Haymarket Medical Center (HAMC)
  • UVA Health Prince William Medical Center (PWMC)
  • UVACH Medical Group
  • UVA Health Cancer Center Gainesville

See the Culpeper and Northern Virginia-specific financial aid policy and financial aid plain-language summary.

See our financial aid policy in these languages: 

Need to see if a provider participates in our financial aid program? Check by location:

Financial Counselor Offices


  • UVA Hospital Main Campus Lobby
    • 1215 Lee Street, Charlottesville, VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA Primary Care Center Charlottesville
    • 1221 Lee Street, Charlottesville, VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA Emily Couric Cancer Center Charlottesville
    • 1240 Lee Street, Charlottesville, VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA Education Resource Center Charlottesville
    • 1240 Lee Street, Charlottesville, VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA West Complex Charlottesville
    • 1300 Jefferson Park Ave., Charlottesville VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA Battle Building Charlottesville
    • 1204 W. Main Street, Charlottesville, VA 22093
    • Hours: 8am 4:30pm M -F
  • UVA JPA Medical Office building Charlottesville
    • 1222 Jefferson Park Ave., Charlottesville, VA 22903
    • Hours: 8am 4:30pm M -F
  • UVA Fontaine Research Park Charlottesville
    • 500 Ray C Hunt Dr., Charlottesville VA 22903
      • Hours: 8am 4:30pm M -F
    • 545 Ray C Hunt Dr., Charlottesville, VA 22903
      • Hours: 8:30am 5pm M -F
  • UVA Ivy Orthopedic Center Charlottesville
    • 2280 Ivy Road, Charlottesville VA 22903
    • Hours: 8am 4:30pm M -F
  • Prince William Medical Center
    • 8700 Sudley Road, Manassas VA 20110
    • Hours: 8am 5 pm M-F
  • Haymarket Medical Center
    • 15225 Heathcote Blvd., Haymarket VA 20169
    • Hours: 8am 4:30pm M-F
  • Culpeper Medical Center
    • 501 Sunset Lane, Culpeper VA 22701
    • Hours: 8am 5pm M-F

**All locations have access to translation services. UVA Main Lobby, UVA Emily Couric Cancer Center, and Culpeper Medical Center have Spanish-speaking Financial Counselors.

Get Help From Other Sources


You can apply for Medicaid at the Virginia Department of Social Services.

You can also contact your local social services:

Family Access to Medical Insurance Security Plan (FAMIS)

FAMIS makes health insurance available to children under the age of 20 who don't have other insurance and don't qualify for Medicaid or FAMIS Plus (Medicaid for Children). FAMIS is funded by the state and federal government.

Find out more about FAMIS and FAMIS Plus.

Financial Help for Pap Smears & Mammograms

Women who qualify can get help paying for preventative screenings. To get started, fill out the Every Woman's Life Screening Questionnaire. You can also call 434.243.6415 or email for info.

Financial Help for Cancer Patients

We can help you learn more about your costs, connect you with drug assistance programs and help you apply for financial aid for your cancer care.

We also offer special services that lower the costs of mammography.

Financial Aid for Transplant Patients

Organ transplantation involves taking medication for the rest of your life. There are many programs to help you pay for your organ transplant.

Questions About Financial Aid?