We’re glad you chose UVA Health for care. We're committed to giving you the care and support you need, no matter your financial situation.
Each year, we help thousands of patients find solutions to their billing issues.
Billing Questions? Get Answers & Support
If you’re having trouble understanding or paying your bill, we’re here to help.
Call us for help with:
- Understanding your medical bill
- Finding out what your insurance pays
- Applying for financial aid
- Setting up the best payment plan for your budget
Our financial aid services are free and confidential. Call us at 866.320.9659.
Can I Get Financial Aid from UVA Health?
We look at many things when deciding who gets aid and how much. We use a sliding scale based on:
- If you have insurance
- Assets - the total value of what you own, including bank and retirement accounts, home, car, etc.
- Income - how much money you make a year
- Number of people in your household
Find out what you’ll need to qualify.
We currently offer flexible, interest-free payment plans. Contact us about setting one up.
Helping Pay for Care You Need
It’s important to know that our help continues after you leave our hospital or clinics. And when it's time to pay your bill, we'll work with you to make sure your payment options are fair and flexible:
- We've updated our billing and financial aid policy. We based these changes on billing and financial aid practices at similar hospitals. We've also included input from the local community.
- We're creating a special Ombudsman's office that will review individual cases. They'll help you understand your payment options and help reach a fair payment solution if you have financial issues.
- We're expanding our financial aid options for cases of emergency care without insurance.
Financial Aid for Emergency Care
We know accidents and emergencies happen. On top of that stress, a sudden bill can strain your budget.
That’s why we have financial aid for catastrophic care. If you get emergency care, you may qualify for a reduced bill if:
- You don't have insurance or other ways of paying
- Your care costs more than $10,000
- Your care is eligible for this type of aid
We calculate the amount you owe based on your family's finances. With this aid, you won't owe more than 25% of your family income and assets.
Get Help From Other Sources
You can apply for Medicaid at the Virginia Department of Social Services.
You can also contact your local social services:
- Augusta County Department of Social Services
- Charlottesville Department of Social Services
- Culpeper County Department of Social Services
- Greene County Department of Social Services
- Louisa County Department of Social Services
Family Access to Medical Insurance Security Plan (FAMIS)
FAMIS makes health insurance available to children under the age of 20 who don't have other insurance and don't qualify for Medicaid or FAMIS Plus (Medicaid for Children). FAMIS is funded by the state and federal government.
Financial Help for Pap Smears & Mammograms
Financial Help for Cancer Patients
We can help you learn more about your costs, connect you with drug assistance programs and help you apply for financial aid for your cancer care.
We also offer special services that lower the costs of mammography.
Financial Aid for Transplant Patients
Organ transplantation involves taking medication for the rest of your life. There are many programs to help you pay for your organ transplant.