Virtual urgent care gives you access to UVA providers Monday - Friday, 12 - 2 p.m. To receive virtual care, you must be in Virginia and have a connected device with a microphone and camera.
What to Expect
To connect with a provider by video, you'll need to:
- Confirm your device meets all technical requirements - camera, microphone and connection fast enough for video streaming
- Submit a short form
- Answer questions about your condition
- Complete registration
When to Choose Virtual Urgent Care
If you’re sick or in moderate pain, a virtual visit can safely get you the care you need.
Choose a virtual visit for:
- Allergies, runny nose, sore throat, ear pain, sinus pain
- Rashes, small cuts, abrasions, insect bites
- Fever, cough, body aches
- Upset stomach, diarrhea, nausea
- Urinary complaints (urgency, burning when you urinate)
- Bone, joint pain unrelated to a major injury
Emergency? Call 911
If you're having symptoms of a life-threatening condition, don't wait. Call 911 or go to your nearest ER. This includes symptoms of a heart attack or stroke, suicidal thoughts, severe injury or inability to breathe.
What is a virtual urgent care visit?
Instead of coming into the emergency department or clinic, you will talk with a provider on video from home or another convenient location using your smartphone or computer.
If I have a medical emergency, is a virtual visit the best way to receive care?
No. If you have a medical emergency, seek immediate care. Dial 911, or go to the nearest emergency department.
Can I get virtual urgent care if I am a new patient to UVA?
Yes. You must be physically located in Virginia and complete the request form and registration.
What kind of technology do I need to participate?
For virtual urgent care, you need a device that connects to the internet that also has a camera and a microphone. This is so your doctor can hear and see you on video during the visit.
What if I don't have an internet connection, or one that's good enough for video streaming?
You’ll need to go to the nearest emergency department or walk-in clinic. At this time, we cannot provide virtual urgent care without a video connection.
How will I be billed for virtual urgent care visits?
We’ll bill your insurance and discuss payment options during registration. Typical co-pays and standard self-pay discounts apply.
Does a virtual visit cost more than an in-person visit?
No. Charges depend on the type of care you receive and the type of insurance you have. We'll bill your insurance company for these services. For billing questions, call 434.297.5416. For questions about financial assistance, call 866.320.9659.
Are language support services available?
Yes. We have interpreters on standby.