Health Information Services

Contact Us

We support new and ongoing patient care, case management, accounting, and other patient services. We also help support health services, research, legal affairs and administrative affairs.

What We Do

  • Maintaining our patient's medical information
  • Collecting and analyzing data
  • Supporting the process of coding diagnoses and procedures
  • Assuring that patient records are complete
  • Providing records for continuity of patient care
  • Supporting and assisting medical research
  • Releasing documents to attorneys and other agencies
  • Managing the process of dictation and transcription of documents
  • Supporting certain informatics systems for other Health System Departments
  • Supporting compliance with regulatory requirements and patient safety goals
Getting Your Records

We're not accepting walk-in requests for health information records right now. But, there are other ways you can get your records:

  • Online - Sign up for MyChart to have online access to your health records, imaging and more
  • By fax - submit a request to 434.924.2432
  • By mail - get your records by mailing a request to:

Health Information Services
1222 Jefferson Park Ave. Box 800476
Charlottesville, Va. 22901

Visitor Guidelines

Clinics & COVID-19 Patients: No Visitors 

For adult clinic appointments or those in the hospital with COVID-19:

  • No one can come with you into clinic buildings
  • No visitors at the bedside of COVID-19 cases
  • The care team can allow standard exceptions 

In Hospital, ED, & Procedures: 1 Visitor

For adults in the hospital, emergency department, or having medical procedures:

  • Only 1 visitor allowed at a time
  • Two visitors can be designated
  • The care team can allow standard exceptions

Virtual Options: Connect From a Distance

When you can't visit in person, you can still:

Visitor Guidelines

Clinics & COVID-19 Patients: No Visitors 

For adult clinic appointments or those in the hospital with COVID-19:

  • No one can come with you into clinic buildings
  • No visitors at the bedside of COVID-19 cases
  • The care team can allow standard exceptions 

In Hospital, ED, & Procedures: 1 Visitor

For adults in the hospital, emergency department, or having medical procedures:

  • Only 1 visitor allowed at a time
  • Two visitors can be designated
  • The care team can allow standard exceptions

Virtual Options: Connect From a Distance

When you can't visit in person, you can still: