COVID-19: Visiting Restrictions

Visiting Questions?
See which entrances to use, plus info on gift shops, parking, pharmacies
Phone Number
Call 434.982.6843

We're continuing to update our visitor guidelines for the health and safety of our patients and team members. 

Hospital & Clinic Visitors: Restricted

Visitors are not allowed at the hospital.

Visitors also are not allowed to come along with patients in clinics or in the Emergency Department. Exceptions are allowed in all areas.

Before you come, review changes with:

No visitors will be allowed for COVID-19 positive patients or those being evaluated for COVID-19. The only exceptions to this are patients at the end of life or those with cognitive, behavioral or other special needs.

Exceptions

All visitors who get an exception:

  • Can’t have symptoms
  • Will get screened every time they enter
  • Must have permission from the unit manager

If you're allowed a visitor, that one person is the only person allowed to visit you for the length of your stay.

The unit manager or patient's care team can make exceptions for the following cases.

Dying

If facing death, we can allow two visitors, 24/7.

Giving Birth

If you’re having a baby, you can get an exception to have one visitor, 24/7.

Children

A visitor can stay with a child 24/7 in the:

  • Children’s emergency room
  • Pediatric intensive care unit (PICU)
  • Pediatric acute care
  • Neonatal intensive care unit (NICU)

A unit manager can allow pediatric patients to have two people listed as designated visitors. However, children can only have one visitor with them at a time.

To protect pediatric patients, visitors need to limit going in and out of the hospital. Staying for longer periods of time with the child will help reduce possible exposure.

Adults with Cognitive, Behavioral or Special Needs

Adult patients with cognitive, behavioral or special needs requiring family assistance to ensure safety and well-being. These patients may have two visitors identified but only one visitor is allowed at the bedside at a time.

Having an Operation (With Anesthesia)

Visitors can’t come into the hospital before or during any operations or procedures.

After an operation or procedure, one visitor can:

  • Stay with a hospital patient for one hour after procedure to provide support
  • Stay with patient during recovery and to get instructions for care
    • A doctor can allow two visitors if needed, due to complicated care instructions

Children and people with disabilities can have exceptions, as needed.

Long-Term Hospital Stays

One designated visitor may visit every six days of admission for no more than four hours per visit when significant patient emotional distress is caused by their prolonged stay.  

Discharge and Critical Care Planning

One visitor who will be participating in discharge planning and education is allowed on the unit once the patient is ready for discharge. If extensive training for complicated home care is needed, two visitors can be identified to participate.

One visitor is allowed for critical diagnosis or care planning discussions like, transplant partner evaluation or cancer treatment options.

Want to Ask for an Exception?

Talk to the unit manager or the patient's care team.

Questions? Call ahead at 434.924.0000 or contact a patient by phone or mail.

Visitor Screening

All patients and visitors coming to UVA Health buildings will be screened for COVID-19 symptoms before they are allowed to enter. This includes a series of question and a check of your temperature.

While Visiting

All patients and visitors must wear a mask while in any UVA Health clinic or building. If you have one, bring your own mask. Anyone without a mask will be given one before they can enter any location. 

Visitors also need to:

  • Limit moving in and out of care areas
  • Practice social distancing
  • Not wait in the lobby, cafeteria or other waiting rooms, aside from approved exceptions

Using the Cafeteria

You can buy food at the cafeteria for carry-out. But we’re not allowing visitors to sit down and eat in the cafeteria. We can only make exceptions for those visiting areas that don't allow food, like the NICU. Ask the unit manager if you have questions or concerns.

When You Can’t Be There in Person

It’s really tough not being able to be at the bedside of a loved one in the hospital. To protect both our patients and the wider community, we’ve had to make these unfortunate changes to our visitor policies. But that doesn’t mean there aren’t other ways you can stay in touch.

See how you can contact a patient.

Transitional Care Hospital Visits: Suspended

We've suspended all visitation at the TCH. If you have questions about visiting the TCH, call before you arrive: 434.243.4394.