MyChart FAQs

Questions? Contact Us
Phone Number
Call 434.243.2500

These MyChart FAQs should answer your questions about using the UVA Health MyChart tool.

What is MyChart?

MyChart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

  • Request medical appointments
  • View your medical record
  • See test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate with your medical care team

Is there a fee to use MyChart?

No. You can use MyChart for free.

How do I sign up?

To sign up for MyChart:

  1. Fill out the MyChart Account Request Form
  2. You'll get an activation code and instructions for making your personal username and password

You might also get an activation code from your provider.

Please read the Terms and Conditions carefully before you sign and accept them.

Who do I contact if I need help?

Email MyChart@virginia.edu or call 434.243.2500.

When can I see my test results in MyChart?

You’ll see test results 1-2 business days after the result is finalized. If your test was performed while you were in the hospital, results will be available when you are discharged.

You might see results before your provider. Contact your provider if:

  • You don’t see a test result you are expecting
  • You have concerns about the results

These results:

  • Are not a diagnosis
  • Shouldn't replace talking with your provider

If I need to correct info on MyChart, what should I do?

Ask your provider to correct any inaccurate information at your next clinic visit. We review and update your health information at each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You'll generally get an answer within 3 business days.

Note: Don't use MyChart for emergencies. Call your clinic or dial 911 for immediate help.

Can I view a family member's health record in MyChart?

Yes, in 3 situations:

  • A parent or legal guardian can access a child's (under 18 years old) MyChart account.
  • An adult can grant access to another adult.
  • A legal guardian can have access to another adult's MyChart, if named in the patient's advance directive or in other legal documents.

See all forms for accessing MyChart and medical records.

Can I ask questions about a family member from my MyChart account?

MyChart offers direct access to your personal health record. If you ask a question about someone else from your account, that can could cause issues with the health records. It could even put medical care at risk.

If you have a question about a person whose account you can access, ask the question there.

If you don't have access to that person's MyChart, you'll need to talk directly to a provider.

Can my spouse and I share one MyChart account?

No, each adult must sign and submit a Release of Information request and establish their own MyChart account.

If I sign a form to give another person access to my MyChart account, will that person be able to communicate with my healthcare providers?

Yes, by giving MyChart access, you grant access to your providers. Proxy access also means the ability to get a copy of your complete medical record.

What is my access code and how does it work?

You only use the access code once, to log into MyChart for the first time. The code expires after use or after 60 days. When you log into MyChart for the first time, you'll create your own unique MyChart username and password.

I forgot my password or access code. What should I do?

Reset your password online from the main MyChart page ("Forgot password"). You can also call 434.243.2500 or email MyChart@virginia.edu to get a new password or access code.

Can you I get a new activation code?

Yes. Call 434.243.2500 or email MyChart@virginia.edu

Where can I update my personal information (e.g., home address, email, or change my password)?

Log into MyChart and from the left menu, go to the preferences section and select the appropriate option.

What  if I no longer want to have a MyChart account or leave UVA?

You can let your provider's office know on your next visit, or contact 434.243.2500 or email MyChart@virginia.edu to deactivate your account.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyChart is owned and operated by MyChart. This tool fully complies with federal and state laws pertaining to privacy. We'll treat your name and email address with the same care and privacy we give your health records. We won't sell your information. See our UVA Health System Web Privacy Policy

I got a cookie error, now what?

If MyChart can't save a cookie on your computer, you'll get a message on how to resolve the issue. Usually, closing and restarting your MyChart session will fix the issue.

I was logged out of MyChart, what happened?

We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need a device connected to the Internet and an up-to-date browser. You can also download the MyChart app on your phone or tablet. Available on Apple or Android.