MyChart FAQs

Contact the MyChart Helpdesk
Phone Number
Call 434.243.2500

These MyChart FAQs should answer your questions about using the UVA Health MyChart tool.

What is MyChart?

MyChart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

  • Request medical appointments
  • View your medical record
  • See test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate with your medical care team

See the MyChart terms and conditions.

What are some tips for getting the most out of MyChart?

All of your most important items are available on your home screen. You can take advantage of the most common activities through shortcuts at the top of the page. Requesting prescription refills, seeing test results, and appointment scheduling can be done right in MyChart. 

This table shows some recommended ways of using MyChart:

Use MyChart’s
Self-Service Tools to:

Send a MyChart Message to:

Call Your Care Team If You:

  • Ask basic questions about your care plan
  • Ask questions about your test results
  • Send medical photographs
  • Have a rapid change in health or new symptoms not discussed before (in case of emergency, call 911).
  • Need an answer on the same day
  • Need to talk about a detailed or complex issue

Do I have to pay to use MyChart?

No. You can use MyChart for free.

How do I sign up?

To sign up for MyChart:

  1. Fill out the MyChart Account Request Form
  2. You'll get an activation code and instructions for making your personal username and password

You might also get an activation code from your provider.

Please read the Terms and Conditions carefully before you sign and accept them.

Who do I contact if I need help?

Call 434.243.2500.

When can I see my test results in MyChart?

UVA is working to share test results with you in a timely way. Test results are usually available about 1 business day after the result is finalized. 

Radiology and pathology results may take longer so that your provider has time to review them. If your test was performed while you were in the hospital, the results will be available when you're discharged.

You might see results before your provider. Contact your provider if:

  • You don’t see a test result you are expecting
  • You have concerns about the results

These results:

  • Are not a diagnosis
  • Shouldn't replace talking with your provider

The results you receive may be confusing or hard to understand. You may want to review the results with your provider. Your provider may want to wait and discuss the results with you at an appointment or may need more information before being able to give you the best information. 

We strive to answer your MyChart questions as quickly as possible. If you contact us, you'll get a response within 3 business days.

If I need to correct info on MyChart, what should I do?

Ask your provider to correct any inaccurate information at your next clinic visit. We review and update your health information at each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You'll generally get an answer within 3 business days.

If you need an answer on the same day, it’s best to call your care team.

Note: Don't use MyChart for emergencies. Call your clinic or dial 911 for immediate help.

Can I view a family member's health record in MyChart?

Yes, in 3 situations:

  • A parent or legal guardian can access a child's (under 18 years old) MyChart account.
  • An adult can grant access to another adult.
  • A legal guardian can have access to another adult's MyChart, if named in the patient's advance directive or in other legal documents.

See all forms for accessing MyChart and medical records.

Can I ask questions about a family member from my MyChart account?

MyChart offers direct access to your personal health record. If you ask a question about someone else from your account, that could cause issues with the health records. It could even put medical care at risk.

If you have a question about a person whose account you can access, ask the question there.

If you don't have access to that person's MyChart, you'll need to talk directly to a provider.

Can my spouse and I share one MyChart account?

No, each adult must sign and submit a Release of Information request and establish their own MyChart account.

If I sign a form to give another person access to my MyChart account, will that person be able to communicate with my healthcare providers?

Yes, by giving MyChart access, you grant access to your providers. Proxy access also means the ability to get a copy of your complete medical record.

What is my access code and how does it work?

You only use the access code once, to log into MyChart for the first time. The code expires after use or after 60 days. When you log into MyChart for the first time, you'll create your own unique MyChart username and password.

I forgot my password or access code. What should I do?

Reset your password online from the main MyChart page ("Forgot password"). You can also call 434.243.2500 or email to get a new password or access code.

Can you I get a new activation code?

Yes. Call 434.243.2500

Where can I update my personal information (e.g., home address, email, or change my password)?

Log into MyChart and from the left menu, go to the preferences section and select the appropriate option.

What if I no longer want to have a MyChart account or leave UVA?

You can let your provider's office know on your next visit, or contact 434.243.2500 to deactivate your account.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyChart is owned and operated by MyChart. This tool fully complies with federal and state laws about privacy. We'll treat your name and email address with the same care and privacy we give your health records. We won't sell your information. See our UVA Health System Web Privacy Policy

I got a cookie error, now what?

If MyChart can't save a cookie on your computer, you'll get a message on how to resolve the issue. Usually, closing and restarting your MyChart session will fix the issue.

I was logged out of MyChart, what happened?

We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short time.

What do I need to use MyChart?

You need a device connected to the Internet and an up-to-date browser. You can also download the MyChart app on your phone or tablet. Available on Apple or Android. See MyChart's terms and conditions (PDF).