Former Novant Culpeper Patient Billing: Frequently Asked Questions

What is changing at UVA Health Culpeper Medical Center on 6/1/23?

UVA Health is launching a new billing system and MyChart portal for UVA Health Culpeper Medical Center patients in June 2023.

During this transition, you may get bills from both UVA Health and Novant Health. Novant Health bills will be for services rendered before June 1, 2023. UVA Health bills will be for services rendered on or after June 1, 2023.

Please note: These bills are not duplicates. They are for separate services and both must be paid. Please follow the instructions at the top of each statement for paying each bill to the address listed on each separate statement.

Where can I get answers and support for billing questions?

For questions about service dates on or after June 1, 2023, with UVA Health:

For questions about services before June 1, 2023 with Novant:

How do I make a payment?

For balances from service dates on or after June 1, 2023, with UVA Health:

UVA Health
P.O. Box 743977
Atlanta, GA 30374-3977

For balances from service dates before June 1, 2023, with Novant Health:

  • Phone: Call 540.643.9128
  • In Person: Visit the Emergency Room Cashier located at 501 Sunset Ln. Culpeper, VA
  • Online: Log on to your MyHealth Connection Portal through June 30, 2023
  • Mail: Send payment along with the bottom portion of your statement to:

UVA Culpeper Medical Center
P.O. Box 2209
Addison, TX 75001-2209

I need help paying my hospital bill. Where can I get help completing a Financial Assistance Application?

Every patient has unique financial needs. Our team can guide you through the financial assistance process.

  • Call our Financial Verification Customer Service Unit toll-free at 866.320.9659
  • Visit the Education Resource Center/Pharmacy location Monday – Friday, 8 a.m. – 4 p.m., at 1240 Lee Street, Charlottesville, VA 22903. 
  • Visit the Financial Counseling Office Monday – Friday, 8 a.m. – 5 p.m., at 501 Sunset Lane, Culpeper, VA 22701. 

I applied for financial assistance. How do I get answers about my Financial Assistance Application?

For questions about your Financial Assistance Application on or after June 1, 2023:

For questions about your Financial Assistance Application with Novant before June 1, 2023

Where can I find online forms and resources about financial assistance?

How do I get a copy of my itemized bill?

For itemized bills for dates of service on or after June 1, 2023, with UVA Health:

For itemized bills for dates of service before June 1, 2023, with Novant:

How do I get a copy of my medical records?

To get a copy of your medical records with UVA Health for dates of service on or after June 1, 2023:

  • Phone: Call 434.924.0000
  • Online: Download copies of your medical records directly through MyChart 
  • Mail: Download and complete the authorization for release of medical information form, then mail to:

UVA Health
Release of Information, Health Information Services
P.O. Box 800476, Charlottesville, VA 22908

To get a copy of your medical records with Novant for dates of service before June 1, 2023  :