Coronavirus FAQs

Not sure what all the coronavirus-outbreak terms mean? Read our COVID-19 glossary of terms.

Appointments & Getting Care

What should I do if I think I have COVID-19? How do I get tested for COVID-19?

If you have symptoms, call your provider or clinic. You’ll get screened to see if you need testing.

If I have coronavirus symptoms, should I come to the ER?

No. Call first, and we’ll direct you to next steps.

What do I do in case of emergency? Is the ER open?

Yes, the emergency room is open. Don’t ignore signs of a stroke, heart attack, or other emergency. Call 911 or come to the hospital at once.

Are any clinics closed? Are there certain clinics set up for respiratory illness?

Yes. See all the clinic changes.

If I’m sick, but not from the coronavirus, can I still see a doctor?

Yes. Call your provider or clinic to schedule an in-person or virtual visit.

Do you have online or telehealth options so I don’t have to leave my house to talk to a doctor?

Yes. Call your provider or clinic to see if a virtual visit will work for your care needs.

I have an appointment for an annual screening. Can I still get it?

Yes. Our primary care, pediatric care and specialty clinics are welcoming new and existing patients for services ranging from annual checkups to serious health concerns.

Call your clinic to schedule an in-person or virtual visit.

If I go to the emergency room or a sick visit, can I bring someone with me?

No. Some exceptions allowed. Read the complete visitor restrictions.

I need my prescription medications. I don't want to go to the pharmacy. Are there other options for getting my medicine?

You can have your prescriptions delivered to your home for free. Call 434.297.5500. Make sure to call at least 7 days before you need your refill.

What if I’m pregnant? Can I still deliver my baby in the hospital?

If you’re pregnant, you need to follow steps to prevent coronavirus. It is safe to have your baby in the hospital. We’ve taken steps to control infection. Should you have any complications during the delivery, you’ll want to have experts nearby.

Can I still come in for infusion therapy?

Yes. You can continue to get chemotherapy and radiation as normal. Call your doctor if you have concerns.

Are the kidney dialysis centers still open? Will I be safe if I come in for my dialysis appointment?

Yes. We’ve taken extra steps to control and prevent infection.

FAQs for Specific People & Conditions

Visiting a Patient

What are the visitation restrictions?

See the full list of exceptions and visitor restrictions.

Can I still send flowers to someone in the hospital?

No. We’re not allowing flowers deliveries right now. 

How can I contact a patient, since I can’t visit the hospital?

You have a number of options to connect with a hospital patient.

COVID-19 Prevention in High-Risk Patients

I'm pregnant and having my baby soon. What should I do?

Get answers to your questions about having a baby during the coronavirus outbreak.

I’m breastfeeding. Should I stop?

No, but read more on what to do to protect your infant during breastfeeding.

I’m an organ transplant recipient. Am I at a higher risk for the coronavirus?

Yes. Read more on what you can do to prevent infection as a transplant patient.

I'm a cancer patient. Should I continue chemotherapy and other treatments?

Yes. Read more about what to do as a cancer patient.

What does immunosuppressed mean? What’s an underlying condition? How do I know if I’m at risk?

Some health conditions weaken your immune system. Your immune system fights infection, and immunosuppression means that system has been weakened. If your body is already working hard to deal with a disease or other issues, that, too, weakens your ability to fight infection. Age and pregnancy can also make you vulnerable. You could be at risk for severe symptoms if you are:

Coronavirus, UVA & the Community

What is UVA doing during the coronavirus outbreak?

Along with developing our own test and researching the virus, we’re doing everything we can to protect our patients, team members, and the community. See what we're doing.

How can I help? Is UVA accepting donations?

Learn all the ways you can help.

Where can I see the latest information about the outbreak in our area?

We recommend checking the Virginia Department of Health for updated data that includes our area.